How to define your customer expectations. This may sound oversimplified or you might rationalize that you have already done it. Take a breathe and ask yourself if you really understand what your clients expect of your organization. Maybe the question is not if you understand, but whether your team also understands. Pushing this even further, is there alignment between every team member and the expectations of your customers in your category of business? Today I share my interview with Chris Kneeland from The Cult Collective. Chris gives you examples and insight on why this is so important to your business. Don’t miss this episode on understanding your how to define customer expectations.
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