The Service Guarantee sets the gold standard for excellence in our organization, serving as a guiding principle that drives us to go above and beyond to exceed customer expectations in every interaction. Service Guarantee is a powerful commitment that underpins our unwavering dedication to delivering exceptional service and creating memorable experiences for our valued customers. Today’s guest is Josh Sweeney, Co-founder, and CEO at FounderScale. FounderScale is a results-driven company specializing in helping clients engage prospects, build meaningful relationships, and drive revenue. In this episode, Josh talks about their 5 Star service guarantee and employee alignment. He also talks about shortcomings and how to have tough conversations. Join us as we dive deep into the direct correlation between employee alignment, Service Guarantee implementation, and the ultimate goal of elevating customer satisfaction to new heights. Get ready to unlock the secrets of exceptional service delivery and discover how to align your team for success through the power of the Service Guarantee.

Josh Sweeney: The Transcript

Josh Sweeney is a seasoned entrepreneur, who’s relentless drive has given him the platform to build big ideas, and even bigger companies. One of his successes, Atcore Systems, was acquired in 2016 by a leading partner in the CRM industry. Experiencing the impact of various sales and marketing challenges over the years, Josh founded FounderScale. He has made it his mission to help founder-led organizations increase sales. Because of his passion for growth and forward-thinking, he donates his time to the Entrepreneur Organization of Atlanta, guiding and promoting other entrepreneurs through experience sharing and camaraderie. When he’s not driving his business or mingling with business leaders, you can find him in the recording booth, where he has recorded over 100 pieces of educational content about B2B sales and marketing.