The Power of Customer Success to Align Employees with Henrik Johansson at Gembah
In the dynamic landscape of modern business, understanding the power of customer success to align employees has become a cornerstone of organizational prosperity. Join us in this insightful podcast episode as we explore the transformative impact of customer success and its pivotal role in fostering employee alignment. Today’s guest is Henrik Johansson, Co-Founder & CEO at Gembah. Inc Magazine ranked his company #481 on the 2023 Inc 5000 list. Gembah is a end-to-end product development platform helping companies and innovators take ideas from concept to reality. Henrik brings profound insights into the art of leveraging customer success to unify and align employees towards a common goal. Tune in as we unravel real-world examples and practical strategies that highlight how a strong focus on customer success can drive employee engagement, enhance customer satisfaction, and fuel the overall growth and success of your business. Discover how nurturing a culture of customer-centricity, empathy, and dedication to delivering exceptional service can foster a sense of purpose, pride, and collective ownership among your employees. Don’t miss this illuminating episode that unravels the key principles behind utilizing customer success to align employees and steer your organization towards enduring success.
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Henrik Johansson: The Transcript
About: Henrik Johansson is a serial entrepreneur who co-founded and built the product company Boundless into a $100M company. Currently he is the co-founder and CEO of Gembah, a product development platform and marketplace, and the Executive Producer of Final Product, a reality TV show incubated at Gembah. Henrik Johansson is a serial entrepreneur who co-founded and built the product company Boundless into a $100M company. Currently he is the co-founder and CEO of Gembah, a product development platform and marketplace, and the Executive Producer of Final Product, a reality TV show incubated at Gembah. He was previously a co-founder and board member of OutboundEngine, and before that the president of EverydayWealth, and co-founder and president of Creditland. Johansson specializes in technology-enabled services, marketplaces, and software as a service. He is an expert on scaling startups, building world-class teams, culture, and scalable processes and infrastructure and has been featured in Forbes, Entrepreneur, Austin Business Journal, and was named Counselor’s 2017 Person of the Year.
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Disclaimer: This transcript was created using YouTube’s translator tool and that may mean that some of the words, grammar, and typos come from a misinterpretation of the video.
Disclaimer: This transcript was created using YouTube’s translator tool and that may mean that some of the words, grammar, and typos come from a misinterpretation of the video.
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