In this episode, I sit down with Trish Nettleship, Chief Marketing Officer at NCR Voyix, to discuss key Leadership Principles that drive success in both marketing and organizational growth. NCR Voyix, recognized for its innovation and impact, exemplifies how great leadership fosters excellence across teams. Trish shares actionable insights on Leadership Principles that prioritize communication, collaboration, and customer focus. We explore how these principles can help leaders inspire their teams and achieve strategic goals. Tune in to uncover the Leadership Principles that every leader can adopt to navigate challenges and drive growth.
- Building Vulnerability Trust
- Embracing AI and Technology
- The Power of Leadership Lessons
- Role Modeling and Embracing Failure
- Navigating Conflict in Leadership
- Leading Creatives vs. Analysts
- The Importance of In-Person Conversations
Leadership with Heart: Trish Nettleship on Vulnerability, Trust, and Driving Innovation at NCR Voyix
In this episode, Trish Nettleship, the Chief Marketing Officer (CMO) of NCR Voyix, shares her insights on effective leadership and the critical role of vulnerability and trust in building a successful team. Trish reflects on her journey, which began at AT&T, where she learned the value of connecting with her team on a personal level despite being cautioned against it. She emphasizes that cultivating a culture of vulnerability and trust is essential for leaders, particularly with direct reports, as it fosters deeper connections and collaboration within the team.
Trish discusses the transformation of NCR into two separate entities, with NCR Voyix focusing on digital commerce technology that supports retail and restaurant businesses. She highlights the implications of rapidly evolving technology, particularly artificial intelligence (AI), as an enabler rather than a standalone solution to business challenges. Trish stresses the importance of understanding customer needs and employing technology that addresses specific problems, rather than adopting new trends just for the sake of innovation.
Building Stronger Teams: The Power of Vulnerability, Leadership, and Tough Decisions
The conversation progresses to the diverse makeup of Trish’s team, which includes creatives, data scientists, and various other roles. She outlines key leadership principles that guide her, especially the necessity of having the right people in the right roles. Trish mentions that as a leader, making tough decisions regarding team composition, including moving individuals who may not fit the organization, is crucial for long-term success.
As the discussion unfolds, Trish shares personal anecdotes illustrating how vulnerability can lead to stronger relationships in the workplace. She recounts a pivotal moment early in her career when she opened up about her personal struggles, which solidified her bond with her supervisor. Trish points out that genuine connections make a significant difference in employee loyalty and motivation. The two discuss the fine balance between being open and oversharing—asserting that vulnerability is vital but must be approached judiciously.
Embracing Conflict and Vulnerability: Trish Nettleship on Leading with Clarity and Trust
Gene Hammett, the host, further encourages the exploration of emotional vulnerability to enhance team dynamics and trust. They exchange views on how embracing conflict is vital for effective leadership to prevent issues from festering. Trish admits her own conflict aversion and emphasizes the importance of creating an environment where healthy debate is encouraged. Sharing an experience about a new leader’s shock at the level of conflict within their team, Trish illustrates the need for leaders to model handling conflicts constructively.
Trish offers practical advice for team members preparing for tough conversations, emphasizing the importance of role-playing to build confidence and deliver direct, empathetic feedback. She challenges the traditional “sandwich” method of giving feedback, advocating for more clarity and directness instead.
The Art of Leadership: Embracing Vulnerability, Authenticity, and Open Dialogue for Stronger Team Connections
As the episode draws to a close, Trish reiterates the importance of conducting difficult conversations in person to fully grasp non-verbal cues and foster genuine connections. She believes that transparency, vulnerability, and authenticity are cornerstones of building a trustworthy and effective team culture. Gene acknowledges the importance of her insights, summarizing that effective leadership hinges on the ability to embrace vulnerability, learn from failures, and facilitate open dialogue within the team.
Overall, this interview delves deeply into the qualities of a strong leader—highlighting the balance between emotional intelligence, conflict management, and strategic decision-making within teams, especially within diverse, dynamic environments like technology and marketing.
