Nearly every company I know wants to have customer service excellence. You may look at brands like The Ritz-Carlton or Zappos to model what real customer service excellence is. The truth is it is not technology or even flawless processes. …
Ownership is not just something reserved for the founders, partners, and stockholders. Ownership is a state of mind that can be developed. I believe that the most potent technique available to leaders is developing leadership coaching skills. When you coach …
Do you want a culture of speed? In our changing world, you may think about getting your people to speed up and adapt quicker. It does take exceptional leadership to enable a culture of speed. My guest today is Ryan …
Many leaders across the world believe growth comes by putting customers first. However, fast-growth company leaders look at it another way. Employee first leadership is what drives growth. When employees feel valued, they are bought into the growth goals fo …
Have you ever experienced a failure to succeed journey in your life? This is my story from failure to success to significance. Ten years ago, I had to deal with a huge failure that changed everything for me. We have …
Today’s episode is what I like to call “behind the scenes” of my life. I share a personal story of a failure I had to endure. It was tough for me to share behind the scenes elements like this until …
Embracing healthy conflict is hard to do. Often attempts at including healthy conflict within your culture fail. My guest today is Magdiel Rodriguez, CEO of Alivi. His company was ranked #300 in the 2019 Inc 5000 list. We talk about …
Learning is a process of continuous improvement. Leaders are often looking for strategies that activate continuous improvement across their organizations. My guest today is Chris Jacob, CEO of Gateway Genomics. His company was ranked #236 in the 2019 Inc 5000 …
Have you ever experienced a failure to success journey in your life? This is my story from failure to success to significance. Ten years ago, I had to deal with a huge failure that changed everything for me. We have …
Do you want to achieve your goals this year? Have you ever wanted to hit a target or make a goal, but you missed it. Today, I share with you a straight forward process to achieve your goals. Go behind …
When you develop employees, you must invest in their skills. If you want to speed up the time to effectiveness, you must be intentional to develop employees. My guest today is Tyler Convey, CEO of MDstaffers. His company was ranked …
When you hire top talent, you must also give them the environment to excel. Top talent needs space to have the autonomy, and they crave a challenge. All too often, we focus on strategies and techniques to drive the company …
Persistence is needed more than ever as everything is changing fast. Those people that have persistence will drive the company goals forward. Part of the formula is hiring people that already have a natural dose of persistence inside them. You …
Transparent leadership creates trust with your people. When you embrace openness within everything, you have a chance to create a remarkable culture. Employees feel heard and valued. The transparent leader must be courageous. My guest today is Adam LaBarbera, CEO …
Your job as a leader requires you to have stamina and mental clarity. Your best strategy for increasing your energy and being a healthy leader is to focus on your nutrition. Recently, I started a journey to be a healthy …