Discover how to improve customer service with new insights to get to the heart of the issue. Every business has to create systems to improve customer service. Today’s interview is with Shep Hyken, a true master of customer service. Shep …
If you desire to become a better leader, you must be willing to look inside yourself. Leadership is as much as you (the leader) as it is about the people you are leading. This short video gives you a perspective …
How to improve your sales using LinkedIn. LinkedIn is not new. In fact, more than 10 years ago I was using to help me grow my business. The new era of sales requires you to use the tools in ways …
It is commonly said that a business is a collection of systems. Our job as leaders and owners is to create systems that allow us to attract customers, enroll them, serve them and create experiences they will share with others. …
Putting people first is the way it should be. But I write it that way because sometimes it is not. Janel Laravie shares with me how putting people first has changed her culture and business to be among the fastest …
When you think about creating a culture for growth, you want to have 3 aspects of your culture aligned. Today, we talk about your team. You will learn how to create a stronger team. You will discover two critical elements …
Does getting your business to run like clockwork sound like a dream? To me the idea of the business running smoothly and clients being cared for is SEXY. Yes. I said sexy. If you can align your team and the …
How to be a more effective leader with these 4 C’s in the art of leadership. I struggled as a leader until I was able to understand the power of these four words that start with the letter C. When …
How do you double your company revenues and impact in the world? In this episode we’ll cover: How Do you Double Your Company: The Transcript Target Audience: Josh is an expert contributor to GOBankingRates and has been featured on National television …
Do you want to create success? Many people focus on what the must do to have success. This short video is a different take on it. It is about you must give up to create success. How to Create Success: The …
Have you ever heard or thought that vulnerability was a weakness? It is a prevailing thought in our world that you have to be strong and resilient. However, I believe in leadership you are strong and resilient when you are …
How to make more impact on your work. Today, I share with you insight on how to get more done which is really all about getting the RIGHT things done. I learned this from Greg McKeown who wrote the book …
Do you want to make the Inc5000 next year? If you do, you must have a growth culture. This is a culture that goes beyond just focus on performance to create real growth inside the company. Today’s guest is Mike …
Would you like your calendar to be filled with the RIGHT stuff and at the RIGHT time? Would you like to learn how to be more productive? Would you like more time? Your calendar should be where you keep your …
Frank Blake, retired CEO of The Home Depot, shares with me insights on leadership that can help anyone that wants to lead more effectively and to creates a sense of ownership amongst all levels of the company.